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Email support
Questions, feedback, billing issues — we respond within 24 hours.
support@packthewagon.com⚡
Response time
We're a small, focused team. Expect a real reply within 24 hours, usually faster.
Mon – Fri, 9am – 6pm ETSEND US A MESSAGE
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QUICK ANSWERS
How does the free plan work? ▼
Your first tournament plan is completely free — no credit card, no account needed. Just enter your tournament details and get your full plan instantly. After that, you can purchase a single plan for $9.99 or go unlimited with Pro at $19.99/month.
Can I cancel my Pro subscription anytime? ▼
Yes, absolutely. Cancel anytime through your Stripe billing portal — no questions asked, no cancellation fees. You'll keep access through the end of your billing period.
What sports does PackTheWagon cover? ▼
All travel sports — softball, baseball, soccer, basketball, volleyball, lacrosse, hockey, wrestling, swimming, and gymnastics. If your family travels for tournaments, we've got you covered.
How accurate are the hotel and restaurant suggestions? ▼
Our AI generates specific, practical recommendations based on the tournament location you enter. We always recommend verifying hotel availability and booking directly through the hotel or your preferred booking site. Prices are estimates based on typical tournament weekend rates.
I have a billing issue — who do I contact? ▼
Email us at support@packthewagon.com with your order details and we'll sort it out fast. Billing issues are our top priority response.